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Q: Where can we get spare part?
A: We choose International Brand that customer can find it in everywhere, such as Siemens, Schneider, Omron, Delixi etc, or send parts by DHL, Fedex, TNT and other express.
Q: How can I help you when face some technical problem?
A: 24 hours by e-mail, message, calling. If problems happens need engineer we will arrange the closest or agent in local country, or send Chinese Engineers to solve in 2 weeks.
Q: How long is the guarantee?
A: 12 months since the first day customer operates (except wear parts).
Q: Any quality checking before shipment?
A: 100% confirm, run and test machines before shipment with quality certificate.
Q: Can I operate machine if don’t have experienced engineers?
A: (1) Short-time engineers to customer company (5-15days) (2) Year-time working as requirements
Q: How many electric, water, air need for the machines?
A: Technical department supply the whole layout for workshop details.